StatesFleet Refund Policy

Refund Policy

“At StatesFleet, we are committed to providing reliable roadside assistance and towing services to our valued customers. However, we understand that circumstances may arise where you may need to seek a refund for the services rendered. To ensure transparency and your satisfaction, we have developed the following refund policy specifically for our roadside assistance and tow services.

Eligibility Criteria: To be eligible for a refund for roadside assistance or tow services, the following criteria must be met:

• The request for a refund must be made within 24 hours from the date of service.
• The service must not have been utilized or completed at the time of the refund request.
• Proof of purchase, such as a receipt or confirmation email, may be required for all refund requests.

Refund Process: Initiating a refund request for roadside assistance or tow services is a straightforward process:

• Contact our customer support team via phone or email to initiate the refund request. Please provide your service details and reason for the refund.
• Our team will review your request and may ask for additional information, such as the service invoice number or the reason for the refund.
• If your refund request is approved, we will process the refund to the original method of payment within 2 weeks.
• You will receive an email notification once your refund has been processed.

Exceptions: Please note the following exceptions to our roadside assistance and tow services refund policy:

• Services that have been fully utilized or completed are not eligible for refunds.
• StatesFleet reserves the right to refuse refund requests that do not meet our eligibility criteria or fall outside the specified refund period.

Damaged or Defective Services: If you encounter any issues with the quality or completion of our roadside assistance or tow services, please contact us immediately. We will work diligently to address your concerns and provide a satisfactory resolution.

Contact Us: If you have any questions or concerns regarding our roadside assistance and tow services refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with StatesFleet meets your expectations.

Please note that this refund policy applies specifically to roadside assistance and tow services provided by StatesFleet. For refunds related to other services or products, please refer to our general refund policy or contact our customer support team for assistance.”